At Southwest Call Center, we understand every nuance of the call center industry.  We want to help your business be successful and designed our service with you in mind – that is to help you reduce operations costs without sacrificing quality of customer service.

We utilize the latest technology to provide high quality inbound call center services integrated with email, voice mail, fax, the Internet and cell phone platforms. Southwest Call Center’s call center solution is based upon Amtelco’s patented Infinity system designed to provide the most reliable computer telephony integration in the industry.  The Infinity automated call distribution and unified messaging system is comprised of a dedicated chassis and software program, which automates call handling and unified messaging tasks customized to each client’s needs. This network platform is protected by system redundancy and emergency power backup to ensure smooth operations during disaster events.

We take disaster events very seriously and we understand our ability to operate during these times is critical to the success and continuation of your business.  With our redundant network, we have procedures in place that ensure continued operations during the event of a disaster. We review, test and update, as necessary, these processes several times a year.