Southwest Call Center’s Monitoring/Alert Notification Service ensures timely notification of on-site emergency situations, external disasters and routine notifications to response teams, on-call personnel, or management teams.  Southwest Call Center receives notice of event from security personnel, customer-provided paging equipment, or customer-provided monitoring equipment.

Once an alert is received, the process of notifying the emergency response teams begins.  Alert notifications can be delivered in any format – phone call, page, alpha page, text message and email.  When required, a confirmation response will be recorded along with any other information that is required to ensure a timely response to the emergency.

Benefits:

• Fast notification via phone call, page, alpha page, text message, and email
• Customized confirmation/response options
• Comprehensive and customized scripting